Contact Us
Have questions or need assistance? We're here to help! Choose from the options below to get in touch with our team.
Send Us a Message
Contact Information
Customer Support
+1 (800) 123-4567
Monday-Friday: 9 AM - 6 PM EST
Headquarters
123 Marketplace Street
Suite 500
New York, NY 10001
United States
Support Hours
Customer Support
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Sunday: Closed
Live Chat
Available 24/7 for basic assistance
Agent support: 9 AM - 9 PM EST daily
Frequently Asked Questions
How do I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. There you'll find all your order details including tracking information.
How do I return an item?
To return an item, go to your order details, select "Return Item" and follow the instructions. Make sure to initiate returns within 14 days of delivery.
When will I receive my refund?
Refunds are typically processed within 3-5 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method.
How do I become a seller?
To become a seller, create an account on GENDA, then visit your profile and select "Become a Seller". You'll need to complete your seller profile and agree to our seller terms.
Visit Our Headquarters
123 Marketplace Street, Suite 500
New York, NY 10001
Need Immediate Assistance?
Our support team is available for urgent inquiries via phone or live chat during business hours.