Buyer Protection
GENDA Marketplace offers comprehensive Buyer Protection to ensure you shop with confidence. Learn how we safeguard your purchases and what to do if you encounter any issues.
GENDA Guarantee: When you make a purchase on GENDA, you're automatically covered by our Buyer Protection program. No enrollment necessary.
How We Protect You
If your item doesn't arrive or isn't as described, we'll help you get your money back.
Every eligible purchase is covered by our comprehensive purchase protection program.
All transactions are processed securely with encryption technology.
For select categories, we verify items are authentic before they reach you.
If something goes wrong, our Resolution Center helps buyers and sellers find solutions.
Our support team is available around the clock to assist with any issues.
How Buyer Protection Works
Shop with Confidence
Make a purchase on GENDA using our secure payment system. All transactions are automatically covered by Buyer Protection.
Report Issues Promptly
If you don't receive your item or it's significantly different from the description, report the problem within 30 days of the expected delivery date.
We'll Help Resolve the Issue
Our team will review your case and work with you and the seller to find a solution. This may include a refund, partial refund, or return.
Frequently Asked Questions
What purchases are covered by Buyer Protection?
Most purchases made through GENDA's platform are covered by our Buyer Protection program. Exceptions include real estate, vehicles, some business equipment, and certain digital content.
How long do I have to report an issue?
You must report any issues within 30 days of the estimated delivery date for physical items, or within 30 days of purchase for digital goods.
How do I file a claim?
Go to your purchase history, find the order in question, and select 'Report a Problem'. Follow the instructions to submit your claim with any required documentation.
How long does the claim process take?
Most claims are resolved within 5-7 business days. Complex cases may take longer, especially if additional information is needed.
Will I need to return the item?
For 'not as described' claims, you may need to return the item to the seller. We'll provide return shipping instructions if this is necessary.
Related Topics
Need More Help?
Contact GENDA Support
Our team is available 24/7 to help with your buyer protection questions