Marketplace Guidelines
Important rules and policies that all users must follow when using the GENDA marketplace platform.
Our Commitment to a Safe and Fair Marketplace
At GENDA Marketplace, we strive to create a platform where buyers and sellers can transact with confidence. These guidelines help ensure that all participants have a positive experience. Failure to comply with these rules may result in account restrictions or removal from our platform.
General Guidelines
- Maintain accurate and current account information at all times
- One person may have only one active account
- Do not share account credentials with others
- Users must be at least 18 years old to create an account
- Account holders are responsible for all activity on their account
- All communication should be respectful and professional
- Do not use offensive, threatening, or harassing language
- Keep all transaction-related communication on the platform for security
- Respond to messages from other users in a timely manner
- Do not spam users with excessive messages or promotional content
Seller Guidelines
- All item listings must include clear, accurate descriptions
- Upload high-quality photos that accurately represent the item
- Disclose any flaws, damage, or imperfections
- Set reasonable prices consistent with item condition and market value
- Categorize items accurately to improve discovery
- Do not list prohibited items (see Prohibited Items section)
- Ship items within 3 business days of purchase
- Use appropriate packaging to ensure items arrive undamaged
- Include tracking information for all shipments
- Accurately represent shipping costs and delivery times
- Be responsive to any shipping-related inquiries
- Handle returns according to your stated return policy
Buyer Guidelines
- Complete payments promptly using approved payment methods
- Never attempt to circumvent the platform's payment system
- Review item descriptions carefully before purchasing
- Ask questions about the item before purchasing if anything is unclear
- Be aware of the seller's return policy before completing a purchase
- Confirm receipt of items in a timely manner
- Inspect items thoroughly upon delivery
- Report any issues within 48 hours of receiving the item
- Leave fair and honest feedback about your experience
- Follow the platform's dispute resolution process if issues arise
Prohibited Items
The following categories of items are strictly prohibited from being listed or sold on GENDA Marketplace:
- Illegal items or substances of any kind
- Counterfeit or fake items
- Recalled products or items with safety hazards
- Weapons, ammunition, and explosive materials
- Adult content or pornographic materials
- Prescription medications and controlled substances
- Live animals or protected wildlife products
- Items that promote hate speech or discrimination
- Personal or private information
- Items that infringe on intellectual property rights
This list is not exhaustive. GENDA Marketplace reserves the right to remove any listing that violates our guidelines or that we determine to be inappropriate for our platform.
Policy Updates
These guidelines may be updated periodically. We encourage users to review them regularly to stay informed about our current policies. Major changes will be communicated via email to all registered users.