Seller Guide
Everything you need to know about selling items on GENDA
Selling Topics
- Take clear, well-lit photos from multiple angles
- Write detailed, honest descriptions with all relevant measurements
- Price items competitively by researching similar listings
- Respond quickly to buyer questions and offers
- Ship items promptly and securely packaged
- Maintain a high seller rating by providing excellent service
Seller Fees
| Fee Type | Amount | Description |
|---|---|---|
| Listing Fee | Free | No charge to create a standard listing |
| Transaction Fee | 10% | Percentage of the total sale amount (including shipping) |
| Payment Processing | 2.9% + $0.30 | Standard payment processing fee |
| Promoted Listings | Varies | Optional fee to boost visibility of your listings |
For a detailed breakdown of fees, please visit our complete fee structure page.
Frequently Asked Questions
Once a buyer confirms receipt of the item, the payment is processed within 1-2 business days to your connected payment method. For new sellers, there may be a holding period of up to 7 days.
If a buyer requests a refund, review the reason carefully. You can offer a partial or full refund directly through the order management panel. If you can't reach an agreement, either party can open a dispute for GENDA to mediate.
To increase sales, focus on quality photos, detailed descriptions, competitive pricing, and prompt shipping. Regularly list new items and consider using promoted listings for additional visibility. Maintaining positive reviews also significantly impacts your success.
Prohibited items include counterfeit products, illegal goods, hazardous materials, and certain regulated items like alcohol, tobacco, and firearms. Please review our full prohibited items policy before listing.
Need More Help With Selling?
Our seller support team is here to help you succeed on GENDA.