Policy Center
Learn about GENDA's policies, guidelines, and terms to ensure a safe, secure, and enjoyable experience on our platform.
Frequently Asked Questions
Prohibited items are removed from the platform when identified. Sellers who repeatedly list prohibited items may have their accounts suspended or permanently banned from GENDA.
You can report policy violations by clicking the "Report" button on the listing, user profile, or by contacting our support team directly through the Help Center. All reports are reviewed by our Trust & Safety team.
Our policies are regularly reviewed and updated as needed to reflect changes in regulations, industry standards, and user needs. We notify users of significant policy changes via email and through platform announcements.
When a dispute is filed, our team gathers information from both parties and reviews the case according to our policies. We may request additional documentation or evidence to make a fair decision. Both buyers and sellers are notified of the resolution process and outcome.