Shipping on GENDA
Ship your items safely, affordably, and efficiently. This guide covers everything you need to know about shipping with GENDA, from choosing carriers to printing labels and tracking deliveries.
New to shipping? Start with our beginner's guide to shipping your first package.
Shipping Topics
Shipping Options
Compare different shipping carriers and services.
Creating Shipping Labels
Step-by-step guide to creating and printing shipping labels.
International Shipping
Everything you need to know about shipping internationally.
Shipping Insurance
Protect your packages with shipping insurance.
Tracking & Delivery
How to track packages and handle delivery issues.
Shipping Cost Calculator
Estimate shipping costs before you list your items.
Shipping Carriers
GENDA partners with these major carriers to provide you with reliable shipping options.
USPS
Affordable and reliable
FedEx
Fast and trackable
UPS
Reliable delivery
DHL
International specialist
Shipping Best Practices
Weigh and Measure Accurately
Use a digital scale to weigh your packages and a tape measure for dimensions. Inaccurate measurements can lead to additional charges.
Use Appropriate Packaging
Choose boxes, mailers, or envelopes based on your item's size, weight, and fragility. See our packaging guide for more details.
Print Clear Labels
Ensure shipping labels are clear, properly affixed, and protected from weather. Avoid placing labels over seams or edges.
Ship Promptly
Aim to ship within 1-2 business days of receiving payment. Prompt shipping leads to better reviews and happier buyers.
Share Tracking Information
Always provide tracking information to your buyer as soon as the package is shipped. GENDA automatically shares this when you create labels through our platform.
Related Topics
Frequently Asked Questions
How much does shipping cost?
Shipping costs vary based on the item's weight, dimensions, destination, and carrier service. You can use our shipping calculator to estimate costs.
Can I use my own shipping account?
Yes, you can use your own carrier accounts for shipping. In your seller settings, you can link your USPS, FedEx, UPS, or DHL accounts.
What if a package is lost or damaged?
If a package is lost or damaged in transit, you should file a claim with the carrier. With GENDA's shipping protection, eligible shipments can be covered up to $200 automatically.
Do I need to include a packing slip?
While not required, including a packing slip or thank you note is recommended. GENDA offers the option to print a branded packing slip when you create a label.
Still Need Help?
File a specific request or report an issue with your account or an order.
Connect with other users to share tips and get answers from the community.