Returns & Refunds
GENDA makes returns simple and straightforward. Learn about our return policies, how to initiate a return, and what to expect throughout the process.
Return Process
Request a Return
Go to your orders, select the item you want to return, and click 'Return Item'. Choose a reason for the return and follow the instructions.
Prepare Your Package
Package the item securely in its original packaging if possible. Include all accessories, tags, and documentation that came with the item.
Ship the Item Back
Use the prepaid shipping label if provided, or ship the item back using a tracked shipping method to the address specified.
Receive Your Refund
Once the seller receives and inspects your return, you'll receive a refund to your original payment method, typically within 3-5 business days.
Return Conditions
- •Item is unused with all original tags/packaging
- •Return requested within the return window
- •Item is not from a restricted category
- •Item is in its original condition
- •Signs of light use or wear
- •Original packaging is damaged or missing
- •Some parts or accessories are missing
- •Item has minor damages not reported on arrival
- •Item shows significant use or damage
- •Return requested after the return window
- •Prohibited or non-returnable items
- •Final sale or clearance items
Frequently Asked Questions
Ready to Return an Item?
If you need to return an item, you can easily start the process from your orders page. Make sure to initiate your return within the eligible return window.