How We Protect Sellers
Secure Payments
All transactions are processed through our secure platform. Funds are only released when buyers confirm receipt or after the inspection period ends.
Fraud Prevention
Advanced fraud detection systems identify suspicious buyer behavior before transactions are completed, minimizing your risk as a seller.
Dispute Resolution
Our dedicated team reviews all disputes fairly, with evidence-based approaches that protect legitimate sellers from fraudulent claims.
Verified Buyers
Buyers must verify their identity and payment methods, reducing the risk of fraudulent purchases and chargebacks.
What's Covered by Seller Protection
Our seller protection covers a wide range of situations. Here's what you can expect to be protected against when selling on GENDA.
| Scenario | Protected | Details |
|---|---|---|
Item Not Received Disputes | Protected | If a buyer claims they didn't receive an item, we protect sellers who can provide valid tracking information showing delivery. |
Item Condition Disputes | Protected | When buyers claim an item's condition differs from the listing, we review the original listing details and photos for accuracy. |
Authenticity Verification | Protected | For items that undergo our authentication process, sellers are protected if the item is verified authentic but later disputed by a buyer. |
Buyer Payment Issues | Protected | Sellers are protected from chargebacks and payment reversals when transactions are completed through our platform. |
Buyer Backing Out | Protected | If a buyer cancels after you've already shipped, we may still release your payment depending on the circumstances. |
Shipping Damage | Partial | We offer partial protection for items damaged during shipping, especially when shipped using our recommended carriers and packaging guidelines. |
Return Condition | Protected | If a buyer returns an item in a different condition than when it was shipped, our team will review the case and may reimburse you. |
Off-Platform Sales | Not Protected | Transactions conducted outside our platform are not covered by any of our seller protections. Always keep communications and payments on GENDA. |
Eligibility Requirements
To qualify for our Seller Protection program, you must meet these requirements:
- Maintain a seller account in good standing with a minimum of 95% positive feedback
- Complete all transactions through the GENDA platform
- Ship items with tracking to the address provided by the buyer
- Accurately describe items with detailed photos and descriptions
- Respond to buyer inquiries and dispute resolution requests within 48 hours
- Follow all GENDA marketplace guidelines and policies
How Seller Protection Works
- 1
Complete a sale on GENDA
When you sell an item through our platform, all transactions are automatically eligible for seller protection as long as you meet the requirements.
- 2
Ship with tracking
Always ship using a tracked shipping method and upload tracking information to the order. This is crucial for protection in case of "item not received" claims.
- 3
If an issue arises
In case of a dispute, buyers must first contact you directly through our messaging system. This gives you the opportunity to resolve the issue directly.
- 4
GENDA steps in if needed
If you and the buyer cannot reach an agreement, either party can escalate the case to GENDA's dispute resolution team. We'll review all evidence and make a decision.
- 5
Protection applied
If our team decides in your favor, your funds will be released or maintained in your account. If a refund is required but the item was damaged or altered by the buyer, you may be compensated by our protection program.
Frequently Asked Questions
How long am I protected after a sale?
Our seller protection covers sales for up to 30 days after delivery confirmation or 45 days from the transaction date, whichever comes first.
Is there a cost for seller protection?
No, seller protection is included with all standard selling fees on GENDA. There are no additional costs to be protected.
How quickly are disputes resolved?
Most disputes are resolved within 5-7 business days after all required information has been submitted by both parties.