GENDA
View all

Buying on GENDA

Everything you need to know about finding products, making purchases, and managing your orders on GENDA marketplace.

Buying Topics

Finding Products
Tips for searching and browsing products on GENDA
Making Purchases
Step-by-step guide to buying items on GENDA
Payment Methods
Accepted payment methods and payment process
Shipping & Delivery
Shipping options, tracking, and delivery information
Returns & Refunds
How to return items and get refunds
Buyer Protection
Learn how GENDA protects your purchases

Common Questions

How do I track my order?

You can track your order by going to 'My Orders' in your account. Click on the specific order to view tracking information and delivery status.

Learn more
Can I cancel an order after placing it?

Yes, you can cancel an order if the seller hasn't shipped it yet. Go to 'My Orders', find your order, and click 'Cancel Order' if the option is available.

Learn more
How do I contact a seller?

To contact a seller, go to the product page or your order details and click 'Contact Seller'. You can also access messages from your account dashboard.

Learn more
What happens if my item arrives damaged?

If your item arrives damaged, take photos and report the issue immediately through 'My Orders'. Our Buyer Protection policy covers items that arrive damaged.

Learn more

New to GENDA?

Getting Started Guide

Learn the basics of shopping on GENDA with our step-by-step guide for new buyers.

View Guide