Returns & Refunds
GENDA makes returns simple and straightforward. Learn about our return policies, how to initiate a return, and what to expect throughout the process.
Request a Return
Start the return process
Track Return
Check return status
Return Timeline
See processing times
Get Help
Contact support
How Returns Work
Request a Return
Go to your orders, select the item you want to return, and click 'Return Item'. Choose a reason for the return and follow the instructions.
Prepare Your Package
Package the item securely in its original packaging if possible. Include all accessories, tags, and documentation that came with the item.
Ship the Item Back
Use the prepaid shipping label if provided, or ship the item back using a tracked shipping method to the address specified.
Receive Your Refund
Once the seller receives and inspects your return, you'll receive a refund to your original payment method, typically within 3-5 business days.
Common Return Reasons
Defective or Damaged
Item arrived broken, damaged, or not working properly
Not as Described
Item differs significantly from the listing description
Wrong Item Received
Received a different item than what was ordered
Changed Mind
No longer want the item (may incur return shipping)
Wrong Size
Item doesn't fit as expected
Return Eligibility
- Item is unused with all original tags/packaging
- Return requested within the return window
- Item is not from a restricted category
- Item is in its original condition
- Signs of light use or wear
- Original packaging is damaged or missing
- Some parts or accessories are missing
- Item has minor damages not reported on arrival
- Item shows significant use or damage
- Return requested after the return window
- Prohibited or non-returnable items
- Final sale or clearance items
Frequently Asked Questions
Need More Help?
Can't find what you're looking for? Our support team is here to help with any questions about returns and refunds.