Managing Orders
Learn how to efficiently process, track, and fulfill orders to keep your customers happy.
- You'll receive an email notification when a new order is placed
- View order details in your seller dashboard under "Orders"
- Verify item availability and order details before processing
- Contact buyer through platform messaging if you have questions
- Update order status to "Processing" within 24 hours
- Carefully package item to prevent damage during shipping
- Include packing slip (can be printed from dashboard)
- Consider adding a thank you note or small gift to enhance experience
- Print shipping label from dashboard or carrier website
- Ship with tracking and update order with tracking number
- Mark order as "Shipped" immediately after sending
- Estimated delivery time will be shown to buyer automatically
Process Orders Daily
Set a specific time each day to process new orders. Morning is best to ensure same-day shipping.
Communicate Proactively
Message buyers about order status changes, potential delays, or any issues that may arise.
Keep Inventory Updated
Regularly update inventory counts to avoid overselling items that are no longer available.
Use Quality Packaging
Invest in proper packaging materials to ensure items arrive safely and create a professional impression.
Track Everything
Always use trackable shipping methods to provide proof of delivery and allow buyers to monitor shipments.
Request Feedback
After delivery confirmation, politely ask buyers to leave a review about their purchasing experience.
Related Resources
Detailed information on shipping carriers, packaging best practices, and international shipping.
Understanding payment timelines, fees, and how to handle refunds or payment disputes.
Learn about our seller protection policies and how they safeguard your business.
Need more help with orders?
Our seller support team is available to assist with complex order management issues.