Trust & Safety
At GENDA, your safety and trust are our top priorities. We've built comprehensive protection systems to ensure a secure and trustworthy marketplace for buying and selling pre-owned items.
Need immediate help?
If you've encountered a suspicious listing or user, report it immediately through oursupport system.
Report an IssueOur Trust & Safety Features
Trust Metrics
Over 99% of all transactions on GENDA are completed successfully
Our trust and safety team is available around the clock
Most trust and safety issues are resolved within 24 hours
All payments are processed through secure, encrypted channels
Safety Tips
- Always read the item description and view all photos carefully
- Check the seller's rating and reviews before making a purchase
- Use secure payment methods provided by GENDA
- Keep all communication within the GENDA platform
- Report any suspicious activity immediately
- Provide accurate and detailed item descriptions
- Take clear, high-quality photos from multiple angles
- Respond promptly to buyer questions and concerns
- Ship items promptly and provide tracking information
- Maintain excellent customer service standards
Common Scams & How to Avoid Them
What it looks like:
Scammers may post items they don't actually own or use stock photos from the internet.
How to prevent it:
Always ask for additional photos, check seller history, and be wary of prices that seem too good to be true.
What it looks like:
Scammers may try to convince you to pay outside of GENDA's secure payment system.
How to prevent it:
Never pay outside the platform. All legitimate transactions should go through GENDA's payment system.
What it looks like:
Fake emails or messages pretending to be from GENDA support.
How to prevent it:
GENDA will never ask for your password via email. Always verify support requests through your account.
What it looks like:
Some sellers may attempt to sell fake or counterfeit versions of popular items.
How to prevent it:
Look for authenticity indicators, check seller ratings, and report suspicious items immediately.
Quick Actions
Report Suspicious Activity
Help keep our community safe by reporting any suspicious listings or users.
Report IssueAdditional Resources
Still Have Questions?
Our trust and safety team is here to help. Contact us anytime for assistance.