Privacy Policy
At GENDA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.
Personal Information You Provide
- Account information (name, email address, phone number, date of birth)
- Profile information (profile picture, bio, location preferences)
- Payment information (billing address, payment method details)
- Communication data (messages, reviews, support requests)
- Identity verification documents (when required for seller verification)
Information Automatically Collected
- Device information (IP address, browser type, device identifiers)
- Usage data (pages visited, time spent, search queries)
- Location data (when you enable location services)
- Log files and analytics data
- Cookies and similar tracking technologies
Information from Third Parties
- Social media platforms (when you connect your accounts)
- Payment processors and financial institutions
- Identity verification services
- Marketing partners and analytics providers
Platform Operations
- Create and manage your account
- Process transactions and payments
- Facilitate communication between buyers and sellers
- Provide customer support and resolve disputes
- Verify identity and prevent fraud
Platform Improvement
- Analyze usage patterns to improve our services
- Personalize your experience and recommendations
- Develop new features and functionality
- Conduct research and analytics
Legal and Safety
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
- Respond to legal requests and court orders
Important: We do not sell your personal information to third parties for monetary consideration.
We May Share Information With:
- Other Users: Profile information, listings, and transaction history
- Service Providers: Payment processors, shipping companies, customer support
- Business Partners: Analytics providers, marketing partners (with your consent)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Measures
- Encryption in transit and at rest
- Secure hosting infrastructure
- Regular security audits
- Access controls and authentication
Organizational Measures
- Employee training and access controls
- Data breach response procedures
- Regular policy reviews
- Third-party security assessments
While we strive to protect your information, no method of transmission over the internet is 100% secure. Please help us by keeping your account credentials confidential.
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Export your data in a machine-readable format
Objection
Object to certain processing activities
Restriction
Limit how we use your information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Until you delete your account, plus 7 years for legal compliance
- Transaction Data: 7 years for tax and regulatory requirements
- Communication Records: 3 years for customer support and dispute resolution
- Marketing Data: Until you withdraw consent or 2 years of inactivity
- Security Logs: 1 year for fraud prevention and security monitoring
GENDA operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for transfers within our corporate group
- Certification schemes and codes of conduct
GENDA is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have inadvertently collected information from a child under 18, please contact us immediately so we can delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting a notice on our platform
- Sending you an email notification
- Updating the "Last Updated" date at the top of this policy
- Requesting your consent for significant changes
Your continued use of our platform after any changes indicates your acceptance of the updated Privacy Policy.