Terms of Service
Welcome to GENDA! These Terms of Service govern your use of our marketplace platform. By accessing or using GENDA, you agree to be bound by these terms.
By accessing, browsing, or using the GENDA platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
Important: If you do not agree to these terms, you must not use our platform.
These terms constitute a legally binding agreement between you and GENDA. We may modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes.
GENDA is an online marketplace that connects buyers and sellers to facilitate the purchase and sale of goods. Our platform provides:
- Product listing and discovery tools
- Secure payment processing
- Communication tools between buyers and sellers
- Order management and tracking
- Customer support services
- Dispute resolution mechanisms
Platform Role
GENDA acts as an intermediary platform. We are not a party to the actual transactions between buyers and sellers, but we provide the infrastructure and tools to facilitate these transactions.
Age Requirements
- You must be at least 18 years old to use GENDA
- Users under 18 may only use the platform under parental supervision
- We reserve the right to verify age at any time
Legal Capacity
- You must have the legal capacity to enter into binding contracts
- You must not be prohibited from using our services under applicable law
- You represent that all information provided is accurate and current
Geographic Restrictions
Our services are available in select jurisdictions. We reserve the right to restrict access from certain countries or regions based on legal requirements or business considerations.
Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- One person or entity may maintain only one account
Account Verification
We may require identity verification for certain activities, including:
- Selling items above certain value thresholds
- Processing payments and withdrawals
- Resolving disputes or security concerns
- Compliance with legal and regulatory requirements
Security Notice: You are fully responsible for all activities that occur under your account.
For Sellers
- Provide accurate descriptions and images of items
- Honor all sales and ship items promptly
- Respond to buyer inquiries in a timely manner
- Only sell items you legally own or have authorization to sell
- Comply with all applicable laws and regulations
- Pay all applicable fees and taxes
For Buyers
- Pay for purchases promptly and in full
- Provide accurate shipping information
- Communicate respectfully with sellers
- Follow return and refund policies
- Report any issues through proper channels
- Do not attempt to circumvent our fee structure
Prohibited Items
The following items are strictly prohibited on our platform:
- Illegal drugs and substances
- Weapons and ammunition
- Stolen or counterfeit goods
- Adult content and services
- Hazardous materials
- Live animals
- Human remains or body parts
- Recalled or unsafe products
- Items violating intellectual property
- Prescription medications
Payment Processing
- All payments are processed through secure third-party payment providers
- We do not store your payment card information
- Payment authorization occurs at the time of purchase
- Funds are held in escrow until transaction completion
Platform Fees
Seller Fees
- • Transaction fee: 5% of sale price
- • Payment processing fee: 2.9% + $0.30
- • Optional listing upgrades: Variable pricing
Buyer Fees
- • No additional fees for most purchases
- • Shipping costs as determined by seller
- • Applicable taxes based on jurisdiction
Refunds & Disputes
Refund eligibility depends on the specific circumstances of each transaction. We provide dispute resolution services to help resolve conflicts between buyers and sellers.
Content Ownership
You retain ownership of content you create and post on GENDA, including product listings, descriptions, images, and reviews. However, by posting content, you grant GENDA a license to use, display, and distribute this content as necessary to operate our platform.
Content Standards
All user content must:
- Be accurate and not misleading
- Not violate any laws or regulations
- Not infringe on third-party rights
- Not contain harmful or offensive material
- Not include spam or irrelevant information
Content Moderation
We reserve the right to review, edit, or remove any content that violates these terms or our community guidelines. We may also use automated systems to detect and prevent policy violations.
Warning: Violation of these rules may result in account suspension or permanent ban.
Prohibited Activities
General Violations
- Fraud or misrepresentation
- Harassment or abuse
- Spam or unsolicited messages
- Circumventing fees or policies
- Creating multiple accounts
Technical Violations
- Hacking or unauthorized access
- Interfering with platform operation
- Using automated tools without permission
- Reverse engineering our systems
- Distributing malware or viruses
GENDA's Rights
GENDA and its licensors own all intellectual property rights in the platform, including but not limited to:
- Software, code, and algorithms
- Trademarks, logos, and branding
- Platform design and user interface
- Proprietary data and analytics
DMCA Policy
We respect intellectual property rights and have procedures in place to address claims of copyright infringement. If you believe your intellectual property has been infringed, please contact us with:
- Description of the copyrighted work
- Location of the allegedly infringing material
- Your contact information
- Statement of good faith belief
- Electronic signature
Important: GENDA is provided "as is" without any warranties, express or implied.
Platform Disclaimers
- We do not guarantee the accuracy of user-generated content
- We do not warrant the quality or condition of items sold
- We do not guarantee uninterrupted or error-free service
- We are not responsible for the actions of users
- We do not guarantee the security of data transmission
Third-Party Services
Our platform may integrate with third-party services. We are not responsible for the performance, availability, or policies of these external services.
Damage Limitations
To the maximum extent permitted by law, GENDA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Maximum Liability
Our total liability to you for any claims arising from your use of GENDA shall not exceed the amount of fees you paid to us in the 12 months preceding the claim.
Indemnification
You agree to indemnify and hold GENDA harmless from any claims, losses, or damages arising from:
- Your use of the platform
- Your violation of these terms
- Your violation of any law or third-party rights
- Content you post on the platform
Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, you will lose access to your account and any associated data.
Termination by GENDA
We may suspend or terminate your account immediately if you violate these terms or engage in prohibited conduct. We may also terminate accounts for business reasons with appropriate notice.
Effect of Termination
- All rights and licenses granted to you will cease
- You must cease all use of the platform
- Outstanding obligations will survive termination
- We may retain certain information as required by law
Governing Law
These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these terms or your use of GENDA will be resolved through:
- Good faith negotiation between the parties
- Binding arbitration if negotiation fails
- Class action waiver (disputes must be resolved individually)
Jurisdiction
Any legal proceedings must be brought in the state or federal courts located in San Francisco, California.
We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or platform features.
Notification of Changes
- Material changes will be communicated via email or platform notice
- Non-material changes may be posted without additional notice
- The "Last Updated" date will reflect the most recent changes
Acceptance of Changes
Your continued use of GENDA after changes are posted constitutes acceptance of the updated terms. If you do not agree to the changes, you must stop using our platform.